Support
Real people who play Minecraft, here to help you get the most out of your server.
Every ticket is answered by real people who play Minecraft and know modpacks, not a script or an outsourced help desk. Human support responses are typically within 12 hours. Live support hours are 5PM-12AM ET on weekdays, with limited availability on weekends.
What runs 24/7 here, and what doesn’t
24/7 and automated, with no human involved: infrastructure and network monitoring, DDoS filtering, and MineXEngine crash recovery, which restarts a crashed server on its own at 3am while everyone is asleep.
Not 24/7, because it is a person: tickets, Discord and email are answered during the support hours below, typically within 12 hours. We are a small founder-run host and we would rather say that plainly than let “24/7” imply someone is awake at 4am waiting for your message.
Human Support Hours
When a person is reachable. Automated monitoring and crash recovery run continuously, outside these hours included.
All times are Eastern Time (ET). Outside these hours you can still open a ticket. We answer it when we are back, typically within 12 hours.