Support

Real humans who actually play Minecraft — here to help you get the most out of your server.

Every ticket is answered by real humans who actually play Minecraft and know modpacks — not a script, not a tier-1 outsourcer. Human support responses are typically within 12 hours. Live support hours are 5PM-12AM ET on weekdays, with limited availability on weekends.

Support Ticket

Best for billing questions, technical issues, and account help. Tickets are tracked and prioritized.

Discord Community

Join our community for quick questions, announcements, and to connect with other server owners.

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Knowledge Base

Browse guides, tutorials, and FAQs. Find answers to common questions quickly.

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Quick Links

Getting Started Game Panel Client Portal Service Status Refund Policy Contact Info

Support Hours

MON

5PM-12AM

TUE

5PM-12AM

WED

5PM-12AM

THU

5PM-12AM

FRI

5PM-12AM

SAT

Available

SUN

Available

All times are EST/EDT