Terms of Service
1. Agreement and Definitions
1.1 Agreement. These Terms of Service ("Terms") are a binding agreement between you and MineXHost LLC, a Pennsylvania limited liability company ("MineXHost," "we," "us," or "our").
1.2 Acceptance. By creating an Account, placing an order, or using any of the Services, you agree to these Terms and to our Privacy Policy, Refund Policy, Acceptable Use Policy, and DMCA Policy, each of which is incorporated into these Terms by reference. If you do not agree to these Terms, you may not use the Services.
1.3 Definitions. In these Terms:
- "Account" means the account you create with MineXHost to order and manage the Services.
- "Provisioned" means, for a Server, that the Server has been created on one of our host machines and the instruction to start it for the first time has been sent.
- "Server" means a Minecraft game server that MineXHost hosts for you as part of the Services.
- "Services" means the hosting services and related features described in Section 2.
- "you," "your," and "Customer" refer to the person or legal entity that creates an Account or uses the Services.
- "Your Content" has the meaning given in Section 7.1.
2. The Services
2.1 Description. MineXHost provides managed Minecraft game server hosting and related features, including server provisioning, modpack and plugin installation, backups, subdomains, file and console access, and DDoS-protected networking.
2.2 Specifications and Prices. The specifications, included resources, and prices of the Services are described at the point of sale. We may change them for future billing periods on notice to you. Servers with no players connected may sleep to keep nodes fast, and wake automatically when a player joins.
3. Accounts and Eligibility
3.1 Eligibility. You must be at least 13 years old (or the minimum age of digital consent in your country) and able to form a binding contract. If you are under 18 years old, you confirm that a parent or guardian has agreed to these Terms on your behalf.
3.2 Account Security. You are responsible for the accuracy of your Account information, for keeping your credentials secure, and for all activity under your Account.
3.3 Multiple Accounts. One person or legal entity may not maintain multiple Accounts to abuse trials, promotions, or resource limits.
4. Billing, Renewals, and Taxes
4.1 Recurring Billing. Paid plans are billed in advance on a recurring basis, monthly unless stated otherwise, and renew automatically until cancelled.
4.2 Payment Processing. Payments are processed by our payment provider, Stripe. We do not store your full card number.
4.3 Cancellation. You may cancel a subscription at any time from your Account. Cancellation takes effect at the end of the current paid period, and the Server remains available until then.
4.4 Taxes. Prices do not include taxes unless stated otherwise. You are responsible for any applicable taxes.
4.5 Failed Payments. If a payment fails or is reversed, we may suspend the Services as described in Section 9.
5. Refunds and the EU and UK Right to Cancel
5.1 Refund Policy. Refunds are governed by our Refund Policy, which this Section 5 summarizes.
5.2 Money-Back Guarantee. The first-time purchase of a hosting plan is covered by a 3-day money-back guarantee: you are entitled to a full refund if you request it within 72 hours after your Server is Provisioned. A Server is normally Provisioned immediately after we receive payment for it. Outside that guarantee, we issue eligible refunds at our discretion. Refunds are issued to the original payment method, and we retain financial records of all transactions as required by law.
5.3 Deletion After a Guarantee Refund. If you receive a refund under the money-back guarantee, we will cancel the subscription for that Server and delete the Server and its world data immediately. The Server is not held in the recycle bin described in Section 9.4 and cannot be restored. If you want to keep any world data, files, or other content, you must download it before you request the refund.
5.4 EU and UK Right to Cancel. If you are a consumer in the European Union or the United Kingdom, you also have a statutory right to cancel a contract made at a distance within 14 days. The money-back guarantee is a separate, voluntary commercial commitment. For the first 72 hours after your Server is Provisioned, it is more generous than the statutory position, and it does not replace or limit your statutory right. We review each cancellation made under the statutory right and process any refund due as described in the Refund Policy.
5.5 Express Request and Acknowledgement. Because hosting can be provided only by starting it, checkout asks you to confirm two things, in two separate checkboxes, before you pay: (a) that you expressly ask us to begin providing the Services immediately, during the 14-day period; and (b) that you acknowledge that you lose the 14-day right to cancel once the Services have been fully supplied, and that if you cancel during the 14-day period after the Services have begun, you must pay a proportionate amount for what has already been supplied. Neither box is pre-checked, and an order cannot be placed without both. We keep a record of the date, the version of the wording, and the exact text you were shown. The full statement, and instructions for cancelling, are in Section 3 of the Refund Policy.
6. Acceptable Use
Your use of the Services is subject to our Acceptable Use Policy. Prohibited activity, including illegal content, attacks on others, and abuse of shared resources, may result in immediate suspension or termination.
7. Your Content and Data
7.1 Ownership. You retain ownership of the worlds, mods, configurations, and other data that you upload ("Your Content").
7.2 License to MineXHost. You grant MineXHost the limited rights needed to host, back up, and transmit Your Content and to operate the Services on your behalf.
7.3 Third-Party Content. You are responsible for having the rights to any third-party mods, plugins, or other content that you install, and for complying with their licenses.
7.4 Personal Information. We process personal information as described in the Privacy Policy.
8. Availability and Support
8.1 Availability. We aim to maintain high availability, and we provide support through the channels listed on our Support page. The Services are provided on a commercially reasonable efforts basis.
8.2 Uptime Commitments. Any uptime commitment (a service level agreement, or "SLA"), and the sole remedy for failing to meet it, is as stated in the applicable plan description; absent a stated SLA, no specific uptime is guaranteed.
9. Suspension and Termination
9.1 Suspension or Termination by MineXHost. We may suspend or terminate your Account or any Server for non-payment, violation of these Terms or the Acceptable Use Policy, suspected fraud or abuse, or to protect the Services or other customers.
9.2 Termination by You. You may stop using the Services and delete your Account at any time. Deleting your Account erases your personal information as described in the Privacy Policy; we retain financial records as required by law.
9.3 Effect of Suspension. Suspension does not delete anything. A suspended Server is stopped, and its world, files, and backups are kept until the Server is restored or removed.
9.4 Recycle Bin. When we remove a Server, whether on termination or because you asked us to delete it, we hold it in a recycle bin for 30 days from the moment of removal. During those 30 days, the Server can be restored on request with its world, files, backups, and address intact. When the 30 days end, the Server, its storage volume, and its backups are permanently destroyed and cannot be recovered. If you wish to keep any of Your Content, you must export it before the Server is permanently destroyed.
9.5 Immediate Destruction. The recycle bin period in Section 9.4 does not apply in the following cases: deleting your Account destroys your Servers immediately along with it; a Server refunded under the money-back guarantee is deleted immediately, as described in Section 5.3; and where a Server is removed for a violation of these Terms or the Acceptable Use Policy, or where the law requires it, we may destroy it immediately.
10. Disclaimers and Limitation of Liability
10.1 Disclaimer of Warranties. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
10.2 Limitation of Liability. To the fullest extent permitted by law: (a) MineXHost's total liability arising out of or relating to the Services is limited to the amount you paid us in the three (3) months preceding the claim; and (b) MineXHost is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost data, profits, or goodwill.
10.3 Liability That Cannot Be Limited. Nothing in these Terms limits liability that cannot be limited under applicable law.
11. Changes to the Services or These Terms
We may update these Terms. We will post material changes on this page with an updated effective date and policy version, and, where required, we will notify you. Your continued use of the Services after the changes take effect constitutes acceptance of the updated Terms.
12. Governing Law and Disputes
These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict-of-laws rules. The courts located in the Commonwealth of Pennsylvania, United States, have exclusive jurisdiction, except where mandatory consumer-protection law gives you the right to bring proceedings in your place of residence.
13. Contact
If you have questions about these Terms, contact us at [email protected]. Written notices to MineXHost may be sent to MineXHost LLC, 502 W 7th St, Ste 100, Erie, PA 16502.