Knowledge base
Support hours, how to open a ticket that gets solved fast, and where to check service status.
Real people answer every ticket. Live support hours are 5PM to 12AM ET on weekdays, with limited availability on weekends, and replies typically arrive within 12 hours. A ticket from the Support page is the best way to reach us.
Open a ticket from your server's Get Support page, which attaches the server's details for you, or from Support in the panel menu. Say what happened, when, what changed, and paste a log link. Replies arrive by email and in the panel.
Check status.minexhost.com for incidents and announced maintenance, and minexhost.com/live-status for the live state of each machine. Inside the panel, a banner tells you about maintenance that affects your servers.
